Frequently asked questions
Straightforward answers about the transportation and logistics services provided by R&K MED ACCESS. Something else on your mind? Just contact our team.
What is non-emergency medical transportation?
Non-emergency medical transportation is scheduled transportation for trips to healthcare-related appointments that do not require emergency response. R&K MED ACCESS provides dependable, coordinated rides for planned visits such as checkups, treatments, therapy and hospital visits.
What transportation services does R&K MED ACCESS provide?
We provide ambulatory transportation, wheelchair transportation, stretcher transportation, non-emergency medical transportation, organ transportation, and medical courier & logistics services. You can learn more about each on our Services page.
Who can request transportation?
Anyone arranging a scheduled healthcare trip can request transportation — including seniors, individuals with disabilities or mobility needs, patients with recurring healthcare visits, and families arranging transportation for a loved one.
Do you provide wheelchair transportation?
Yes. Wheelchair transportation is scheduled, accessible transportation for passengers who travel in a wheelchair or need mobility assistance. Our team provides respectful boarding and exiting assistance and proper securement for the ride.
Do you provide stretcher transportation?
Yes. We provide scheduled stretcher transportation for passengers who need to travel lying down or with stretcher support for an appropriate non-emergency healthcare trip.
Do you provide ambulatory transportation?
Yes. Ambulatory transportation is scheduled transportation for passengers who are mobile and do not require wheelchair or stretcher support — a comfortable ride to and from their healthcare appointment.
Do you provide organ transportation?
Yes. Organ transportation is a specialized, time-sensitive transportation and logistics service we provide. R&K MED ACCESS is a transportation and logistics provider — we focus on dependable coordination, timing and reliable transportation. We do not perform organ procurement, preservation, transplantation or any clinical procedures.
How does the transportation request process work?
Submit your request with your pickup, destination, date and preferred time. Our team reviews the request, follows up with you to confirm the details, and then coordinates your scheduled transportation. From there, we handle the ride and keep communication clear from booking to arrival.
Do you serve healthcare organizations?
Yes. R&K MED ACCESS supports healthcare facilities, medical organizations, case managers and care coordinators with dependable patient transportation support and specialized logistics, including medical courier and organ transportation coordination.
How can an organization discuss transportation needs?
Organizations can reach out through our Contact page. Let us know what you need and our team will follow up to discuss your organization’s transportation requirements.
What information is needed to request transportation?
You will need the passenger’s name and contact information, pickup and destination addresses, the transportation date, preferred pickup time, number of passengers and whether any mobility assistance is needed. These details help us coordinate your trip accurately.